December 7, 2018
Time management during a short month, time off for team members over Christmas, bonuses (again), and our thoughts about and the impact of Brexit in Dentistry. The four huge questions we answered in this month's Horton Hangout podcast.
Wishing you all a Merry Christmas.
November 1, 2018
Providing your own enhanced CPD in practice and creating PDPs, ideas for mouth cancer awareness month, the benefits of using an apprentice dentist or dental therapist in your practice. Three huge questions that we answered on this month's podcast!
October 9, 2018
Handling Christmas bonuses and parties, NP tracking when the team do not like spreadsheets, handling patients when you are retiring, how to get responses from positions you are advertising.
The four questions we answered in this month's Horton Hangout podcast!
September 18, 2018
When to use emotion in Dentistry - we discussed when to in regards to patients, staff, finance and marketing, KPIs for associate dentists, how to handle new patients that FTA and how to track new patients at the desk. The 4 questions that we answered on this month's Horton Hangout Podcast.
August 12, 2018
Summer problems... being over or understaffed during the holiday season, poor cashflow during the summer season, handling payrises when you cannot afford them and paying the dental nurses CPD and ARF. 4 wonderful questions that we answered in this month's podcast!
July 1, 2018
Systems for charging patients that FTA and are late, music in Reception, appraising assciates, waiting times, closing down for a holiday and social media reach - the 6 questions we answered in this month's podcast!
May 1, 2018
This month we answer questions on:
GDPR patient consent, marketing denture patients, handling membership patients that FTA, how to work better with hygienists’ and how to discuss whitening with existing patients.
April 18, 2018
Tips to help you communicate with patients, how to develop B2B relationships, what legalities does a new manager need to know, the best way to contact leads through Facebook, and books for the team to read - all in this month's Horton Hangout Podcast!
March 27, 2018
Moving an associate dentist onto a lower percentage or sliding scale, handling NHS enquiries by email, diary zoning and tips for minimising white space and asking for deposits for long appointments with dentists…the four questions we answered in this month's podcast.
