Horton Hangout Podcast for Dental Professionals!

The end of season podcast with Joe Lovett - ending on a high being able to laugh with a lovely friend

Joe worked for 10 years in dental media. For the past 3 years he has owned Catalyst, which supports dental companies with their sales and marketing. He also runs the 'Future of Dentistry Summit' and the 'Fast Tracking Your Future' programme.

 

5 Areas of Passion

1. Understanding the dental trade
2. Publishing in modern times
3. How to win awards
4. How to best market
5. The importance of networking

https://www.horton-consulting.com

catalyst-agency.co.uk 

catalystsalesandmarketing.com

https://www.instagram.com/joelovettcatalyst 

Cat Edney answers questions on the implementation of dental therapy into practice, how to successfully support the therapist and bring them into the team plus much more.

This month I had the to pleasure to Hangout with Cat Edney. Cat and I have bonded over a love of multidisciplinary care, utilising skill sets of hygienists and therapists, and of course treatment coordination.

 

Cat has answered questions on the implementation of dental therapy into practice, how to successfully support the therapist and bring them into the team. In addition Cat has given many top tips to help the dental team embrace therapy and make it a success.

 

About Cat:

Award winning Dental Hygienist and Therapist, Cat Edney, has over ten years of experience working in specialist and private practice where she has developed a passion for soft skills training and multidisciplinary team working in the Dental Setting. With a focus on providing personalised care for patients, she takes a holistic approach to dental disease prevention.

 

Cat is passionate about soft skills and empathetic dentistry and has written for multiple dental publications as well as speaking on the subject of utilising dental hygienists and therapists full skill sets. Cat additionally supports dental Hygienists and therapists in online mentorship programmes.

 

www.horton-consulting.com

 

Cat's socials:

https://www.thegentlehygienist.co.uk

https://www.instagram.com/cat_londonhygienist/ 

 

Links from the discussion:

https://www.instagram.com/emily_dentaltherapist/ 

Mikey Bateman shares his hiring and firing tips, motivating a team plus how to deal with bad days

This month I have the pleasure of hanging out with Mikey Bateman.

 

Mikey is an award winning practice manager, and has been the business manager of Fergus and Glover for well over 15 years now.

 

Fergus and Glover have two sites in Scotland a good 150 miles apart and have won multiple awards over the years.

 

Mikey is an admin of the Facebook group The Dental Practice Managers Forum and he is a freelance consultant for Agile (formally Code / iComply)

 

In this podcast Mikey has answered questions that our listeners have sent in and he  answers them all beautifully by sharing his top tips for entering awards, developing your career as a practice manager, including gaining the knowledge to help you excel if you are a manager from outside of the profession.

 

In response to your questions and Instagram polls Mikey shares his top tips on hiring and firing, motivating a team as well as how to deal with the bad days in practice management.

 

 

Links to support you following our conversation:

 

Instagram @laurahorton1 @Mikey_abz

https://www.facebook.com/hortonconsulting

https://www.facebook.com/groups/thedentalpracticemanagerforum 

 

Courses:

https://www.bdia.org.uk/bdia-certification 

 

PDA in Practice Management: 

https://www.sqa.org.uk/sqa/35070.html

https://learn.nes.nhs.scot/10823/dental-care-professionals/practice-managers

 

Health & safety course:  

https://iosh.com/training-and-skills/iosh-training-courses/managing-safely/

 

Laura had the honour to hangout with Rachel Jackson from Superior Smiles

In this podcast Laura had the honour to hangout with Rachel Jackson.

Rachel is the founder of Superior Smiles in Knutsford, Cheshire. Her last 17 years have been a journey of discovery, learning, upskilling, and refining in the field of dentistry. She has over 12 years’ experience as a practice manager and treatment coordinator and 3 years ago she accomplished her goal of opening a practice where the patient is at the centre of every thought process. Having worked alongside many highly skilled clinicians in high-end private practices has given her the insight, knowledge and experience to work with her team in delivering a professional, positive, and comfortable end-to-end experience for every patient. Rachel is extremely passionate about dentistry and feels privileged to work within a profession where she can make a true difference to people’s lives.

Our listeners sent in some great questions around:

• Top tips for setting up your own practice?
• If you had to do it all again….would you still set up a squat practice?
• Rachels instagram, posts and her creative ideas
• Sacrifices over the last 3 years in business 
• Top tips for finding a dentist to work alongside you as a non-dentist owner
• Time management
• Dental photography

Laura and Rachel also discussed how important it has been to have clinical knowledge (of advanced procedures such as smile makeovers and rehab) in Rachel's role as a TCO, and practice owner.

 

Laura’s details:

horton-consulting.com 

https://www.facebook.com/hortonconsulting  

https://www.linkedin.com/in/laurahorton/  

https://www.instagram.com/laurahorton1 

 

Rachel’s details:

https://superiorsmiles.co.uk 

https://www.instagram.com/superiorsmilesknutsford/ 

https://www.instagram.com/missrachelj/ 

 

 

 

 

 

Meet Holly, from Social Drive answering your social media and branding questions

Welcome to season four of the Horton Hangout podcast!

This season I am joined by different guests and this month Holly from the Social Drive has kicked off the season and answered your social media and branding questions beautifully.

 

Holly and her business partner Chelsea have both been successfully helping dentists build their brand and follower lists for many years. Holly's agency ‘Drive' operates in a really unique way, utilising video content in a way I have not known before for social media. This year Chelsea and Holly teamed up and are now Social Drive. Their clients are the UK's leading dental clinics and clinicians.

Instagram

www.instagram.com/socialdriveuk  

www.instagram.com/laurahorton1

 

www.horton-consulting.com

Being Kind, our end of season podcast

In this podcast the voices and faces behind the Instagram profile for Horton Consulting bring to you the real meaning of the quotes uploaded over the last 18 months on the subject of kindness and support.

Nice and kind are two different things. What is kindness? Telling someone they have lipstick on their teeth or food in their teeth.

In this podcast we discuss how your business can:

• Develop the mental health support for your team - employed and self employed -through mental health first aiders and counselling services.
• Review the cultures you accept in terms of behaviour from staff and patients to support everyone's working day to also stamp out bullying in the workplace.
• Review how a morning huddle can help you assess the team.
• Understand the value of the one2one meetings that we train managers and leaders on and who needs to hold these meetings for whom.
• How back to work interviews are essential and hear Laura’s tale of how she was trained to do these initially.
• Update the team's medical history and ensure they know the importance of completing them truthfully

Lastly we discuss the importance of taking care of yourself.

Be kind to yourself. Be kind to others.

See you in May 2020 for season 4.

Laura and Michael
www.horton-consulting.com

Bonuses for TCOs, handling a bad review and follow up systems for TCOs

Bonuses for TCOs, handling a bad review and follow up systems for TCOs.

This month we answered these three questions and also interlinked the TCO role, the non clinical components and the vital follow together to support you no matter where you are with the role!

Thanks for hanging out with us www.horton-consulting.com

Time stamps for the podcast:

TCO bonuses 3:08
Follow up 15:35
Bad review 23:27

Hanging out with us

In the last podcast of 2019 and the decade, Michael Bentley turns the tables and interviews Laura Horton. Was she nervous, out of her comfort zone and feeling very awkward? Yes, but she has shared parts of her story with you here in this podcast.

Michael loves Laura’s grass roots story, how she fell into dentistry by accident and has for the last 11 years developed a business that was born from a love of dentistry. In this interview, you will discover Laura’s path to setting up Horton Consulting in 2008, as the recession broke.

Michael describes the interview as personal, honest and inspiring to many and we hope you enjoy it.

https://www.horton-consulting.com

https://www.horton-consulting.com/about-us/laura-horton/

Meet our 6th guest, we are delighted to hangout with Esther Hathorn!

Esther is the owner of two dental practices, is a mother of 3 and has a business in reflexology.

Esther is the owner and founder of Visage Dental Spa and had a vision whilst training at Dental Collage of opening her own dental practice. Esther was training as a dental hygienist and wanted to create a practice that was different, more than just a dentist. She was passionate about dental hygiene and education and wanted her practice to be hygiene led, focused on prevention.

Now the vision has become a reality. Visage Dental Spa Harpenden was brought to reality in June 2016.

The team ensure every hygiene appointment not only cleans, brightens and whitens teeth but also focuses on educating clients to maintain a healthy mouth.

All of the dentists are carefully selected to deliver a professional, caring service. They offer patients not only examinations but cosmetic procedures to help people feel confident about their smile.

Esther is determined to create a space where people want to come with their families to keep their teeth and gums in prime condition.

Esther's attention to detail and passion to encourage people to "love their smile" is reflected in the spa style of practice she has created. From the moment you walk in the door it feels different, the smell, the welcome and the environment is relaxing. Hence the ‘spa’ like environment

In May 2019, Esther took over a Periodontal and Implant referral practice in St Albans. The staff are continuing to work alongside her and she has brought new specialists to the team, dentists, hygienist, nurses and treatment co-ordinators to ensure the 5 star service is continued. 

http://horton-consulting.com

http://visagedentalspa.co.uk

Handling expectations and results for a new treatment coordinator, implications of late cancellations in a busy hygienist book, and adding employee benefits to recruitment advertisements

Handling expectations and results for a new treatment coordinator, the implications of patients' cancelling late in a very busy hygienist book and adding in your employee benefits to recruitment advertisements. The three questions we answered in this month's Horton Hangout.