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Join Laura Horton and Leanna Best for a light-hearted catch-up where dentistry talk meets real-life banter. No guests, no scripts — just honest conversations, laughs, and a few surprises. Tune in for our popular features, such as Banned Words and Confessions, where dental professionals share their funniest, most shocking, and downright gross stories for us to read aloud. Fresh, fun, and a little bit cheeky — welcome to the new Horton Hangout podcast 2.0 for the dental team and industry.
Episodes
11 hours ago
11 hours ago
In Episode 3, Laura and Leanna are back with plenty of laughter and a side of chaos. From speaking surprises (this btw was a wind up) to patients storming in and swinging shirts over their heads — it’s a wild one.
Laura teases that Leanna might be speaking at the Dentistry Show, Laura’s idea of having a joke. She did confess to this wind up when filming wrapped up for the day!
They dig deeper into banned phrases in dental practice (hint: "take a seat" is out), explore the controversial plan to get teachers brushing kids’ teeth, and unpack a listener question about transitioning a dental nurse into a TCO role — including how to handle pay, responsibilities and expectations.
In this episode:
- 🎤 Laura jokes that Leanna might be speaking at the Dentistry Show — but don’t worry, she was only winding her up (Laura!). All in good fun — and yes she sets the record straight in the show notes!
- 🛎️ A story about the world’s most memorable waiter and secret hotel stays
- ❌ Banned Word of the Week: “Take a seat” — say “make yourself comfortable” instead
- ☕ Offer a “refreshment”, not “a drink” – language matters in patient care
- 🚽 Why “bathroom” sounds better than “toilet” in a dental setting
- 🪥 News: Should teachers teach tooth brushing in schools? Laura & Leanna debate
- 🧒 Neglect vs. lazy parenting — and what’s really behind poor oral hygiene in kids
- 📚 Laura’s oral health awakening & teaching Cub Scouts via Yellow Pages
- 😂 Funny co-worker nicknames: Lantern, Motion Sensor, Foreskin
- 😱 Confessions: Shirt-swinging protester and cake-stealing “non-verbal” guest
- 🚨 Crime scene confession — when Monday morning starts with a broken door and blood
- 👩⚕️ Listener Q: Transitioning a dental nurse to a TCO – how to do it properly
- 💷 Pay bands, training periods, and how to have difficult conversations the right way
Links you may find useful
Link to send in your confession
Thursday Jun 19, 2025
Thursday Jun 19, 2025
In this episode of The Horton Hangout, Laura and Leanna open up about the real-life juggle of parenting, running businesses, and staying sane. They continue the banned words in dentistry conversation (spoiler: hygiene might be doing more harm than good) and share side-splitting workplace confessions — including the mystery of a pair of rogue knickers and a dentist who really should’ve chosen his words more wisely.
What you'll hear in this episode:
- 🤹♀️ The juggle of business and motherhood – and why empathy is everything
- ❤️ Husband appreciation voice notes (private but powerful!)
- ❌ New “banned word” alert: why saying hygiene appointment might put patients off
- ☎️ From “follow-up” to “care call” – making post-treatment contact feel positive and professional
- 🤣 More hilarious co-worker nicknames (featuring Teflon, Kit Kat and Wheelbarrow)
- 😳 Confessions of a dental nurse: the worst job ever — and the infamous “suck” story
- 🩲 A jaw-dropping tale involving a patient, a child… and a pair of knickers
- 📱 This week’s hot topic: Should WhatsApp be banned in dental practices? Laura and Leanna debate the pros, cons, and culture clash
Links you may find useful
Link to send in your confession
Thursday Jun 12, 2025
Thursday Jun 12, 2025
Welcome to the debut episode of The Horton Hangout!
🎉 Laura and Leanna kick things off by sharing personal stories from their careers in dentistry, hilarious workplace nicknames, words they believe should be banned from dental practices, and insights into managing part-time roles post-maternity leave.
In this episode:
- 💬 Catching up on recent travels and time spent together in Scotland
- 🦷 Leanna’s journey into dental nursing and beyond
- 🚫 The words they recommend are banned from dental practices
- 😂 Laugh-out-loud nicknames for co-workers
- 😳 Confessions of a.. Practice Manager and TCO
- 🤱 Advice for handling flexible working requests after maternity leave
- 🧠 Why high-responsibility roles may not suit minimal part-time hours
- 🌟 Final thoughts: professional boundaries, proactive leadership, and setting the right tone in practice culture
Timestamps:
00:00 - Welcome to The Horton Hangout
00:18 - Catching up & recap
01:19 - Reflections on recent team event
03:39 – Leanna’s path into dental nursing
10:12 - Banned words’
20:25 - Funny coworker nicknames
22:13 - Confession: Interviewee refused to leave – police were nearly called!
29:06 - Confession: TCO diary mix-up leads to mistaken identity
35:29 - Listener question: Managing part-time staff after maternity leave
42:13 – Leanna’s story: Stepping away after baby number two
43:15 - Closing thoughts & outro
Our links:
Link to send in your confession
Tuesday Jun 10, 2025
Tuesday Jun 10, 2025
Join Laura Horton and Leanna Best for a light-hearted catch-up where dentistry talk meets real-life banter. No guests, no scripts — just honest conversations, laughs, and a few surprises. Tune in for our popular features, such as Banned Words and Confessions, where dental professionals share their funniest, most shocking, and downright gross stories for us to read aloud. Fresh, fun, and a little bit cheeky — welcome to the new Horton Hangout podcast 2.0 for the dental team and industry.
Wednesday Sep 01, 2021
Wednesday Sep 01, 2021
- Understanding the dental trade
- Publishing in modern times
- How to win awards
- How to best market
- The importance of networking
Thursday Jul 01, 2021
Thursday Jul 01, 2021
Tuesday Jun 01, 2021
Tuesday Jun 01, 2021
Saturday May 01, 2021
Saturday May 01, 2021
In this podcast Laura had the honour to hangout with Rachel Jackson.
Rachel is the founder of Superior Smiles in Knutsford, Cheshire. Her last 17 years have been a journey of discovery, learning, upskilling, and refining in the field of dentistry. She has over 12 years’ experience as a practice manager and treatment coordinator and 3 years ago she accomplished her goal of opening a practice where the patient is at the centre of every thought process. Having worked alongside many highly skilled clinicians in high-end private practices has given her the insight, knowledge and experience to work with her team in delivering a professional, positive, and comfortable end-to-end experience for every patient. Rachel is extremely passionate about dentistry and feels privileged to work within a profession where she can make a true difference to people’s lives.
Our listeners sent in some great questions around:
- Top tips for setting up your own practice?
- If you had to do it all again….would you still set up a squat practice?
- Rachels instagram, posts and her creative ideas
- Sacrifices over the last 3 years in business
- Top tips for finding a dentist to work alongside you as a non-dentist owner
- Time management
- Dental photography
Laura and Rachel also discussed how important it has been to have clinical knowledge (of advanced procedures such as smile makeovers and rehab) in Rachel's role as a TCO, and practice owner.
Laura’s details:
https://www.facebook.com/hortonconsulting
https://www.linkedin.com/in/laurahorton/
https://www.instagram.com/laurahorton1
Rachel’s details:
https://www.instagram.com/superiorsmilesknutsford/
https://www.instagram.com/missrachelj/
Thursday Apr 01, 2021
Thursday Apr 01, 2021
Welcome to season four of the Horton Hangout podcast!
Holly and her business partner Chelsea have both been successfully helping dentists build their brand and follower lists for many years. Holly's agency ‘Drive' operates in a really unique way, utilising video content in a way I have not known before for social media. This year Chelsea and Holly teamed up and are now Social Drive. Their clients are the UK's leading dental clinics and clinicians.
Thursday Feb 27, 2020
Thursday Feb 27, 2020
In this podcast the voices and faces behind the Instagram profile for Horton Consulting bring to you the real meaning of the quotes uploaded over the last 18 months on the subject of kindness and support.
Nice and kind are two different things. What is kindness? Telling someone they have lipstick on their teeth or food in their teeth.
In this podcast we discuss how your business can:
- Develop the mental health support for your team - employed and self employed -through mental health first aiders and counselling services.
- Review the cultures you accept in terms of behaviour from staff and patients to support everyone's working day to also stamp out bullying in the workplace.
- Review how a morning huddle can help you assess the team.
- Understand the value of the one2one meetings that we train managers and leaders on and who needs to hold these meetings for whom.
- How back to work interviews are essential and hear Laura’s tale of how she was trained to do these initially.
- Update the team's medical history and ensure they know the importance of completing them truthfully
Lastly we discuss the importance of taking care of yourself.
Be kind to yourself. Be kind to others.
See you in May 2020 for season 4.
Laura and Michael
www.horton-consulting.com