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Join Laura Horton and Leanna Best for a light-hearted catch-up where dentistry talk meets real-life banter. No guests, no scripts — just honest conversations, laughs, and a few surprises. Tune in for our popular features, such as Banned Words and Confessions, where dental professionals share their funniest, most shocking, and downright gross stories for us to read aloud. Fresh, fun, and a little bit cheeky — welcome to the new Horton Hangout podcast 2.0 for the dental team and industry.
Episodes
Friday Dec 19, 2025
Friday Dec 19, 2025
In this episode, we dive into the challenges of managing a long-standing reception team and the importance of proper training, documenting mistakes, and building confidence in your staff. Our hosts discuss real-life scenarios from busy dental practices, highlighting the struggles and successes of team development.
We also share some hilarious and cringe-worthy Confessions of a Dental Nurse, including the dreaded office fridge and microwave disasters—proving that every workplace has its unique challenges and memorable moments.
Whether you’re a practice manager, a receptionist, or just someone who loves a good behind-the-scenes story, this episode is packed with insights, laughter, and practical advice for improving team efficiency while keeping morale high.
Highlights include:
- How to approach training and documenting mistakes in long-term teams.
- Understanding the “skills gap” and giving your staff every opportunity to grow.
- Corporate examples of top-tier customer service training and how it applies to smaller practices.
- Empathy vs. standards: Balancing support and expectations for reception staff.
- Confessions of office mishaps, including the chaos of shared fridges and microwaves.
- Tips for creating a positive work environment even during high-pressure situations.
Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/
Horton Consulting website https://www.horton-consulting.com/
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Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach
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